1. Where do you deliver to?

We can deliver to: Austria, Belgium, Bulgaria, Czech Republic, Denmark, France, Germany, Greece, Hungary, Italy, The Netherlands, Poland, Spain, Sweden, United Kingdom.

 

  1. How long will my order take to arrive?

Europe 3 – 7 working days

Please note: Order tracking is not available for International Post deliveries. We ask you to wait for a period of 10 days for your parcel to arrive.

All items must be signed for, please ensure that you or someone known by you is available to sign for the parcel. Should there be no one available to sign for your parcel it will be returned to the depot. A calling card will be left with instructions on how to arrange a re-delivery.

  1. Delivery Addresses & Signing For Parcels

A signature will be required to acknowledge delivery has been made International Delivery. The signature of the person accepting the delivery at the address will be proof that you, or the person to whom the order is addressed, has received the delivery. Someone must be available to sign for the goods during normal working hours and this person should be known to you. We will not be responsible where the person signing for the goods is not the person who has placed the order or paid for the goods.

If no one is available to accept the delivery you will receive a card to advise that delivery has been attempted with details of how to arrange a re-delivery or to collect from a local depot if you prefer.

Please provide a phone number in your account details so you can be contacted if necessary.

You are responsible for checking the condition of the items delivered (wrong item or damaged) and must highlight any issue within 2 working days upon receipt of delivery by sending us an e-mail for our Customer Support Team.

Please ensure your delivery address is correct as discrepancies will result in a delay. Delays may occur if the courier cannot access your address or for unforseen circumstances such as adverse weather conditions.

Please note we cannot cancel an order or change a delivery address once the parcel has been dispatched.

 

  1. What do I do if there is a problem with my delivery?

If your order hasn’t arrived, you have received the wrong item or you have got other problems with your delivery, please check the following:

Where’s My Item?
If you recently placed an order and you’re wondering why you haven’t received it yet, you should first check if you successfully completed the order.

 

  1. What if I need to change my delivery address?

If you need to amend the delivery address after the order has been placed please send us an e-mail within 1 hour. After this point we cannot guarantee that the delivery address will be able to be changed as we cannot cancel an order or change a delivery address once the parcel has been dispatched.

 

  1. What do I do if I need to return an item?

Here at Mangata we understand that people do change their mind sometimes – it’s only natural. If you receive your item and you feel that you’d like to change it for a different size, colour or alternatively you’d like your money back, just send us an e-mail  telling us if you’d like an exchange or a refund and we’ll be happy to do this for you. All we ask is that you don’t wear the item (trying it on is fine!) and that you send it back to us in it’s original condition within 14 days from the date of delivery. Don’t worry, your statutory rights won’t be affected.

Please post returned items to the following address: (We recommend returning the goods by registered/insured post since the item is your responsibility until we receive the return)

MANGATA PREMIUM WEAR STORE
S.C. MAX ADVERTISING S.R.L.
69th Andrei Muresanu Street
900363, Constanta
Romania

Always include the Order with your returned item(s) stating whether you would like an exchange or refund.

When returning your items, please remember the following:

  • Returns should be made in the original, undamaged packaging
  • We are not liable for the postage fee for the return of goods
  • We will not be liable for any loss or damage incurred whilst returns are held by third parties
  • Refunds will be made once the items are received by us and a confirmation e-mail will be sent to you
  • Your refund will be credited to your bank account, so you need to tell us the IBAN.
  • Refunds can take 7-14 working days to reflect in your account

 

  1. When will I not be eligible for a refund or exchange?

We reserve the right to refuse refunds on items if the product is in such a condition that the item needs to be reduced in price for resale. Certain items are non-refundable. When trying on items of clothing, please ensure that you are not wearing perfume or deodorant, as we are unable to accept an item where there is evidence that the item has been worn or damaged or if it has a mark or scent on it.

Refunds will not be granted on the following criteria, and the item/s will be sent back to you:

  • Marked clothing i.e. make up
  • Item has been worn and smells of perfume, deodorant, body odour
  • For hygiene reasons we cannot accept returns for Swimwears,
  • Tags are not intact
  • Item has not been returned to us within our 14 working day Return Policy (you may be offered an exchange but you must pay the postage cost of us sending you the new item)
  • Items purchased in under 50 Euro price are non-exchangeable and non-refundable.

 

  1. How are refunds calculated?

If you are returning an item because of an error on our part, we will compensate you for the delivery charges incurred in returning the item to us.

All returned items are thoroughly checked by our Quality Control Team.

When you are returning an item we will refund only the cost of the item. We will not refund the cost of delivery charge – Delivery charges are only refundable if the goods delivered are faulty or incorrect.

 

  1. How long do I have to return an item?

You have 14 days from the day of delivery to return your item to us – Don’t worry, your statutory rights won’t be affected.

    10. How long does it take to process a return and receive a refund?

If you are returning an item to us via first class recorded delivery please allow up to 5 working days for it to reach us. The money will then be refunded to your bank account within 14 days from the day we receive your return. (Please note that during festive season refund process may take longer than expected.)

    11. What do I do if my refund doesn’t reach my account or I am refunded the incorrect amount?

Please be aware that it can take up to 14 working days for the refunded amount to reach your bank account once we have sent you successful confirmation of the return. This time frame is dictated by your bank and is outside of our control.